Title: Service Order Coordinator
Logs, dispatches, and distributes trouble calls and service orders for the purpose of expediting response to subscriber telecommunication breakdown. Enters changes into switch for the purpose of making changes in carriers, service features, and connects/disconnects. Updates records for the purpose of maintaining accurate documentation. Generates reports for the purpose of providing management with timely records and information and meeting regulatory requirements. Provides technical expertise and answers customer questions for the purpose of expediting problem resolution with customers. This position makes contributions to KanOkla on an individual basis. Requires ability to participate in problem solving activities as part of a group and the ability to analyze complex business situations, recommend and implement solutions to problems that are not routine in nature.
Position reports to: Plant Manager
Requirements: High school education or the equivalent, required.
Basic computer, keyboarding, and spreadsheet skills, required.
Knowledge of staking sheets, pairs, overlays, switching codes, preferred.
Good interpersonal, conflict resolution, and verbal skills, required.
Telecommunication-plant experience, preferred.
Ability to perform the physical tasks of the essential functions, required. Sitting at a desk for an extended period of time on the phone and computer.
If interested and you can satisfy the listed requirements, please contact the HR Specialist or hiring supervisor by 5:00 P.M. 01/17/2018.